Getting Started

• Why am I getting an error message when I try to add my phone number?
• Do you accept cats and other animals?

Account and Profile

• How do I memorialise my pet's profile?
• How do I change my name in my account?
• How do I add, edit or remove a pet profile?
• How do I create a cat profile?
• How can I delete or hide photos?
• How do I exercise my rights under RGPD?

Finding a Sitter

• How do I choose the right sitter?

Booking and Meet & Greets

• How do I contact a sitter or dog walker?
• How do I pay for a booking?
• How do I add another pet to a booking?
• How do I modify a booked service?
• How do I cancel a service?
• How can I tell if my pet's service has been booked?

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Payments

• How do I add or remove a credit card from my account?